Frequently Asked Questions

  • q-iconWho can join KmS Beauty Points?

    KmS Mineral Essentials customers who are 18 years and over are eligible to join the KmS Beauty Points program and start collecting points. Customers are automatically enrolled into the Beauty Points program upon creating a KmS Mineral Essentials customer account. No purchase necessary to enroll.

  • q-iconDo Beauty Points expire?

    No. Beauty Points never expire and roll over each year so you can use them whenever you wish.

  • q-iconWhen do KmS Beauty Points start accruing?

    Points begin immediately upon sign up. If you’ve registered an account with KmS Mineral Essentials since 2014, you’ve got points waiting for you right now!

  • q-iconWhat is Gold and Platinum Status?

    All customers are automatically enrolled into Gold Status when they join the program. Gold Status earns you 1 point for every dollar spent. When 5,000 points are reached, a Gold Status customer is automatically upgraded to Platinum Status. Customers who reach Platinum earn 2 points for every dollar spent and have access to exclusive offers and sales. You must maintain 5,000 Beauty Points to stay in Platinum Status.

  • q-iconWhat do I need to do to make sure I get my bonus points for following you on Social Media, referrals, etc?

    After you follow us on Social Media, be sure to tag us so we can verify the follow. If you refer a new customer and they place an order, shoot us an email with their name. As soon as we verify their purchase, we’ll add the referral ¬†points to your balance.

  • q-iconCan I ever lose points?

    Points will be deducted from your points balance only in the event of a product(s) return.

  • q-iconHow do I keep track of my KmS Beauty Points?

    You’ll be able to see all your Beauty Points Activity through the KmS Beauty Points Tab located on your customer dashboard.

  • q-iconMy bonus points don't show in my balance. What's going on?

    Please allow 24-48 hours for bonus points to show in your account balance.

  • q-iconHow do I redeem my Beauty Rewards Points?

    It’s easy! At checkout, you’ll be shown your available points balance. To redeem, all you need to do is enter the amount of points you’d like to use towards your order in the box, click “apply”, and your discount will appear automatically.