Questions? Call or text 616-238-0628

FAQ

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About KmS Products

Do you have a return policy?

We have a “no hassle returns” policy. If you aren’t absolutely thrilled with your product(s) you may return them for store credit or refund as long as you contact us within 21 days of purchase. For complete details on our returns policy, click here.

Do you offer samples?

Samples are available on all of our foundations. They can be purchased directly from the product page.

Does KmS Mineral Essentials Participate in Animal Testing?

KmS Mineral Essentials does not conduct testing on animals.

I really want to try your makeup, but I have spent a lot of money on products that just don’t work.

We understand trying a new makeup or skincare product can be a little scary. We are so confident you will fall in love with our products, we guarantee it! If you are not happy with your shade choice, or if our line isn’t your cup of tea, we will cheerfully process an exchange or refund. We offer a “no hassle” returns policy. We will even provide a free shipping label for your return. All you need to do is contact us within 21 days of the purchase date.

My skin is super sensitive. Can I use your products?

You have come to the right place! KmS Mineral Essentials makeup and skin care was created for women just like you who suffer from sensitive skin and skin conditions like Acne, Rosacea and Dermatitis. Samples are available should you wish to sample our products before committing to a full-size purchase. Please contact us for details.

Do you offer a custom blending service?

We offer 2 ways to custom blend. Our Custom Blend Foundation is an equal combination of 2 of your choice shades of Flawless Mineral Foundation. We also recently launched a new revolutionary product exclusive to our brand; Signature Blend. This new foundation goes beyond custom blending and is guaranteed to match your skin perfectly because we create an exact duplicate of your favorite shade in our mineral formula and assign a recipe code specific to your new blend.

Is powder foundation a good idea for aging skin? I’ve heard powder makes you look older?.

KmS Flawless Mineral and Select Botanical Foundation has a silk-like texture that lays on top your skin flawlessly, and won’t settle into lines or wrinkles like conventional powders containing talc and cornstarch tend to do. In addition, KmS Foundation’s luminosity deflects light away from your skin, giving you an overall softer and younger looking appearance!

What can I do to be sure I am getting the most out of my mineral makeup?

That’s easy! First, make sure your skin is moisturized properly before applying your foundation. Mineral powder is applied dry, and your skin may feel drier if you skip this step. Secondly, a good application brush is essential to achieve the ultimate cosmetic finish. Choose our Kabuki brush for light coverage, or our Application brush for medium to full coverage.

Does KmS Mineral Essentials foundation offer sun protection?

The KmS foundation line provides natural sun protection equal to an SPF 15.

Do you use nano or micronized particles in your makeup?

KmS Mineral Essentials mineral makeup does not contain Nano or Micronized particles.

I need a little help finding the loose foundation shade that is right for me. Can you help?

Absolutely! Check out our Shade Finder page here! if you still need some help, call our Beauty Team for advice Monday through Friday at 1.616.238.0628 from 9am to 5pm EST.

What is an undertone? How do I find mine?

An undertone falls into three categories; cool, warm and neutral. The best way to determine your undertone is to examine the color of your veins on the underside of your arm. If your veins are blue, your undertone is cool. If your veins are green, your undertone is warm. If you are veins are a combination of both colors, which may or may not include yellow, your undertone is neutral. Once you discover your undertone, you will be able to choose an appropriate foundation shade in that particular family.

How do I apply KmS Flawless Mineral Foundation?

Sprinkle a very small amount onto the lid of your jar, makeup palette or small plate. Swirl your application brush into the minerals until the product is tucked deep inside the brush. Tap off the excess powder on the side of the jar, preferably over your bathroom sink, or vanity. Buff the minerals onto your skin in an upward, circular motion, re-applying until you achieve the coverage you desire. When finished, use a clean Kabuki or Powder brush to brush away product that may have been left behind such as around your nose, brows and ears. An application guide is included with your first KmS Loose Mineral Foundation or sample.

What is the shelf-life of KmS products?

KmS loose mineral powders do not harbor bacteria like most brands because of our raw natural ingredients. Our loose mineral powders do not contain preservatives which results in an infinite shelf-life. The shelf life of our other cosmetics and skincare will be listed on the back or bottom of the product.

Are your products available in stores?

At this time, KmS Mineral and Skin Essentials products are available exclusively through our web boutique. If you are looking to sample our products, foundation samples are available for purchase.

What makes KmS different than other mineral makeup brands?

KmS Mineral Essentials products are created specifically for those with sensitive skin and for those that experience problematic skin conditions such as Acne and Rosacea. Our products are free of fragrance, irritants such as Bismuth Oxychloride and glutens. Our loose mineral makeup is handcrafted and made to order. KmS is also the first mineral makeup company to offer Signature Blend foundation; a totally personalized foundation that makes it possible for women to switch to a natural mineral makeup without leaving their favorite shade behind! Our passion is to establish a personal relationship with our clients to better understand their unique beauty needs.

I have used Bare Minerals/Bare Escentuals in the past. How does KmS compare?

KmS loose mineral powders compare to the quality of the Bare Minerals/Bare Escentuals line. The major difference is that our cosmetics do not contain Bismuth Oxychloride found in the Bare Minerals product. Bismuth Oxychloride is a natural mineral; and known skin irritant. In most cases, it can cause breakouts and/or skin irritation for many women, even those that do not normally have sensitive skin. You will find that our loose mineral powder has more of a silky consistency when compared to Bare Minerals which results in a less “powdered” look. KmS loose mineral foundation also contains a natural mineral called Kaolin Clay that is known for it’s excellent oil absorption properties, resulting in all-day-wear and beyond!

More KmS

Where are you located? How can I contact you?

The KmS Mineral Essentials office and warehouse is located in Western Michigan. You can reach out to us anytime through email at beautifulskin@kmsmineralessentials.com, or by phone Monday through Friday from 9-5 Eastern Time at 1.616.238.0628.

Are your products available in stores?

At this time, KmS Mineral and Skin Essentials products are available exclusively through our web boutique. If you are looking to sample our products, foundation samples are available for purchase.

Ordering

Can I place an order by phone?

Absolutely! Call us 1.616.238.0628 Monday through Friday between the hours of 9am and 5pm EST.

I am making a purchase with a gift card. Why isn’t it working?

Please check to see if there is an expiration date on your gift card. Also, our system views coupon codes and gift card codes as one and the same, meaning if you are using a coupon code along with your gift card code, it may not work as some coupons cannot be combined. If you are using a gift card and coupon code together, please contact us immediately so we can manually override the code.

My coupon code is not working. What’s the deal?

Some coupon codes cannot be combined with others, so if you are combining codes, make sure you review the conditions of each code. Also be sure to check the expiration date of the coupon you are using.  If you are trying to use a code along with a gift card, or you still can’t get the code to work, please contact us immediately at beautifulskin@kmsmineralessentials.com.

Do you have a return policy?

We have a “no hassle returns” policy. If you aren’t absolutely thrilled with your product(s) you may return them for store credit or refund as long as you contact us within 21 days of purchase. For complete details on our returns policy, click here.

What are the available shipping options/charges?

KmS Mineral Essentials ships throughout the United States as well as internationally. US orders are shipped USPS First Class Standard at a flat rate of $2.99. US Orders over $49 are shipped First Class mail at no charge. International orders are shipped 1st Class International with charges determined upon weight. Please note tracking information and insurance is not available on orders placed with this option.  A Priority Mail upgrade is available on both US and international orders. Orders shipped Priority Mail include insurance and tracking information. For more detailed shipping information, please click here.

Customs/Duty Fees (International Orders)

We do not pay for customs duties that may be incurred on international orders, and will give each package a stated order value. International customers understand any Customs/Duty fees are their responsibility.  Please check your local customs office to determine these charges before placing your order. Please do not contact us to request a revision on the stated order value in order to waive your Customs/Duty Fees. 

 

What type of payment do you accept?

We accept Visa, Mastercard, Discover and American Express through our payment processor, Paypal. You do not need to register or login to Paypal to make your purchase.

Do you offer samples?

Samples are available on all of our foundations. They can be purchased directly from the product page.

The coupon code I am trying to use is coming up invalid. What’s Up?

It’s possible the coupon you are using has expired, cannot be combined with other codes or requires a minimum purchase to be valid. 

I am interested in your products, but don’t know where to start. Can you help?

Absolutely! KmS Mineral Essentials offers a free makeup and/or skin care consultation. If you are interested in this service, please click here to be taken to our consult questionnaire page. You may also contact our Beauty Team by phone Monday through Friday from 9am to 5pm Eastern Standard Time at 1.888.810.3257.

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